Troubleshooting
Explore solutions to common issues and ensure a smoother user experience
My Structured Is Freezing on macOS
Recently, a few users experienced issues in terms of freezes when using Structured on macOS Monterey 12.6 and 12.7 . The freezes appear as soon a...
My Structured Widget Is Missing, Blurry, or Empty
Sometimes Structured doesn’t show up as a widget option in your widget gallery. This issue is commonly caused by Apple. First of all, please ensure th...
I Lost My Structured Pro Subscription
It may sometimes occur that the Structured Pro version you purchased is missing, for example, after switching devices or changing your Apple ID. Howev...
I Cannot Upgrade to Structured Pro
Sometimes users face issues when trying to upgrade to Structured Pro for the first time. Luckily, this can be fixed easily! Usually, a restart of your...
My iCloud Sync Is Not Working
To keep all your Apple devices up to date, we currently use iCloud to sync your data. Sometimes the automatic iCloud sync doesn’t work, and new tasks ...
My Apple Watch Is Not Syncing
Sometimes the Apple Watch is stuck in an endless syncing loop or not syncing at all. Unfortunately, this is often due to iCloud itself, which means we...
I Am Not Receiving Notifications
If you are not receiving notifications, there is usually a simple solution to fix this issue. First of all, please ensure that your Structured app and...
My Structured Assistant Shows an Error Message
If you receive an error message like the one displayed below when using the Structured Assistant, it is usually due to a failed connection between you...
I Cannot Edit My “Wake Up!” and “Sleep Well!” Tasks
Sometimes it happens that you cannot edit or delete your “Wake Up!” and “Sleep Well!” tasks; it may also happen that they duplicate themselves. If you...
My Structured Complication Is Not Updating
Sometimes it might happen that your Watch Face is not updating on watchOS 10 as displayed in the picture below. However, this can be fixed easily. Fir...
My Calendar or To-Do List Doesn’t Show Up in Structured
Sometime users face the issue that one or more of their calendars or to-do lists do not show up in Structured. There are multiple reasons why they are...
My Imported Events Duplicate
Sometimes imported events, reminders or to-dos appear duplicated in Structured. In case this happens, please check if your Structured and iOS or macOS...
I Cannot Download Structured
Sometimes users experience issues downloading the Structured app onto their devices. Usually, the issue can be resolved by updating to the most recent...