Troubleshooting
Explore solutions to common issues and enable a smoother user experience.
Sync & Integrations
My iCloud Sync Is Not Working
To keep all your Apple devices up to date, you can use iCloud to sync your data. Sometimes the automatic iCloud sync doesn’t work, and new tasks don...
My Structured Cloud Is Not Working
The Structured Cloud is our own sync solution to sync your devices seamlessly. As this is still a beta feature, you might experience some hiccups. H...
My Apple Watch Is Not Syncing
Sometimes the Apple Watch is stuck in an endless syncing loop or not syncing at all. Unfortunately, this issue is often due to iCloud, which means we ...
My Structured AI Shows an Error Message
Sometimes, the Structured AI displays an error message . Usually, this can be fixed easily. Following, you can learn more about the different error m...
My Calendar or To-Do List Doesn’t Show Up in Structured
Sometime users face the issue that one or more of their calendars or to-do lists do not show up in Structured. There are multiple reasons why they are...
Notifications & Alerts
🍏 I Am Not Receiving Notifications on My Apple Device
If you are not receiving notifications, there is usually a simple solution to fix this issue. You can learn below how to deal with notification issues...
🤖 I Am Not Receiving Notifications on My Android Device
If you are not receiving notifications, there is usually a simple solution to fix this issue. You can learn below how to deal with notification issues...
Widgets
My Structured Widget Is Missing, Blurry, or Empty
Sometimes Structured doesn’t show up as a widget option in your widget gallery, or the widgets are not updating. This issue is commonly caused by Appl...
My Structured Complication Is Blurry or Not Updating
Sometimes it might happen that the Structured Complication of your Watch Face is blurry or not updating on watchOS 10. Usually, this can be fixed easi...
Tasks & Timeline
I Cannot Edit My “Wake Up!” and “Sleep Well!” Tasks
Sometimes it happens that you cannot edit or delete your preset “Rise and Shine” and “Wind Down” tasks. It may also happen that they duplicate the...
My Imported Structured Events Are Flashing or Uncheck Themselves
Sometimes imported events or to-dos from your Calendar or Reminders app are flashing, keep appearing and disappearing or uncheck themselves in Str...
My Imported Events Duplicate
Sometimes imported events or to-dos from your Calendar or Reminders app appear duplicated in Structured. This can usually be fixed easily. In case...
Structured Pro
I Lost My Structured Pro Subscription
It may sometimes occur that the Structured Pro version you purchased is missing, for example, after switching devices or changing your Apple ID. Howev...
I Cannot Upgrade to Structured Pro
Sometimes users face issues when trying to upgrade to Structured Pro for the first time. Luckily, this can be fixed easily! Usually, a restart of your...
Other Issues
My Structured App Shows the Wrong Date
In rare cases, the Structured app shows an incorrect date, meaning the date does not match the weekday. Usually, this can be fixed easily. First, ensu...
My Structured Is Freezing on macOS
Recently, a few users experienced issues in terms of freezes when using Structured on macOS Monterey 12.6 and 12.7 . The freezes appear as soon a...
I Cannot Download Structured
Sometimes users experience issues downloading the Structured app onto their devices. This might be due to an outdated operating system, or because the...