I Don't Receive a Log-in Email
Sometimes, users might not receive a log-in email when trying to log in to Structured Cloud or Structured Web. In this article, you will learn which steps you can take to address this issue.
General Troubleshooting
If you did not receive a Structured Cloud login email, including the link and 6-digit code to sign in, check and try the following:
Correct email address: Check whether you entered the correct email address and that there are no typos.
Spam folder: Check whether the log-in email landed in your spam folder. If so, add login@cloud.structured.app as a contact to recognize the sender.
Inbox full: Check whether your email inbox is out of storage. If so, delete some emails to free up storage.
Redirect: Check whether you are using a redirect, e.g., using an email account that redirects emails to an alternative account. If so, it might take some time until the redirect goes through. You can avoid this by checking your emails directly on the account used to sign in to Structured Cloud.
Internet connection: Check whether you have a stable internet connection to receive the log-in email.
Resend code: Check whether resending the code works. To do so, select the Resend button below your login in Structured and wait up to 2 minutes.
Browser: When attempting to log in to Structured Web, check whether logging in on an alternative browser works.
Still Don't Receive Log-In Email?
In rare cases, email providers block the login emails. If so, try the following to help your email provider recognize the sender:
Add login@cloud.structured.app as a contact.
Send an empty email to login@cloud.structured.app, as this will help your email provider to recognize the sender.
As a last resort, you can try to set up a new Structured Cloud account using an alternative email address from an alternative email provider.
If you need further assistance, get in touch with our support team and share your Structured Cloud account details (email address used to sign up).
Limitations
Please note that some business, student, or university email accounts don't allow receiving external emails.