I Don't Receive the Structured Cloud Log-In Email
If you don't receive the Structured Cloud login email, check out the following troubleshooting.
Troubleshooting
Spam Folder: Check whether the login email landed in your spam folder.
Typo: Check whether you've entered the correct email address and for typos.
Full Inbox: Check whether there's enough storage left in your email inbox.
Redirect: If you're using a redirect, e.g. use an email account that redirects emails to an alternative account, it might take some time until the redirect goes through. You can avoid this by checking your emails directly on the account used to sign up to Structured Cloud.
Still Don't Receive Log-In Email?
In rare cases, email providers block the login emails. In that case, it might help to add login@cloud.structured.app as a contact to your email provider or to send an empty email to login@cloud.structured.app, as this will help your email provider to recognize the sender. ⚠️ Please note that some business, student, or university email accounts don't allow receiving external emails.
As a last resort, you can try to set up a new Structured Cloud account using an alternative email address by an alternative email provider.
If you need further assistance, get in touch with our support team and share your Structured Cloud account details (email address used to sign up).