My Structured Cloud Is Not Working

The Structured Cloud is our own sync solution to sync your devices seamlessly. As this is still a beta feature, you might experience some hiccups. However, there are some ways to approach these issues.

In this article, we address the most common issues you might experience with Structured Cloud. In any case, please check the general troubleshooting section first.

First of all, please ensure your Structured app and devices are updated to the latest version. Please note that the Structured Cloud requires at least Structured version 3.4.3.

On Apple devices, please check, whether you enabled the Structured Cloud sync on all devices in the first place. Your devices cannot sync, if you use iCloud sync on some devices and Structured Cloud on others.

You can learn how to enable Structured Cloud sync instead of iCloud sync on your Apple device here. After enabling Structured Cloud sync on your Apple device, you still need to log in to Structured Cloud using the same email address.

Enabling Structured Cloud sync is not necessary for Android devices and Structured Web, as Structured Cloud is enabled by default.

To sync your tasks across devices, you must be logged in to Structured Cloud on all devices using the same email address. You can learn how to do this here.

In rare cases, it might happen that one or more devices log out automatically because of, for example, a bad internet connection. In this case, you will see a message displayed in your Structured settings and be asked to log in again. If this happens on a daily basis, check out this troubleshooting section.

If you are logged in to Structured Cloud on all devices using the same email address, but your data does not sync, follow these steps to check your sync status:

1. Open the ⚙️ Structured Settings.

2. Head over to the Structured Cloud entry in the General section.

3. This will open a page with your current Sync status at the top.

Usually, the syncing status should either say Fully Synced, meaning the sync is up-to-date, or Syncing..., meaning that the sync is currently in progress. In the latter case, please wait until the syncing status changes to Fully Synced. Alternatively, you can tap on the Sync now button below the Sync status.

Structured Cloud sync requires a stable internet connection to work. If the status is displaying Waiting For Internet or any other error message, ensure you are connected to the internet. Maybe check if websites in your device's browser are loading or whether your device is set to flight mode.

When settings up Structured Cloud sync initially, it might take some time until the data is synced across devices. However, if the sync takes more than 10 minutes or gets stuck, there are a few things to consider.

Usually, it helps to log out on all devices and log in again:

1. Open the ⚙️ Structured Settings.

2. Head over to the Structured Cloud entry in the General section.

3. Tap on Log Out and select Keep Tasks. This option will keep your local tasks. However, if you experience an issue, like duplicating tasks, this might not resolve your issue.

In case this does not work, you can try to delete your Structured Cloud account and set up a new one:

1. Open the ⚙️ Structured Settings.

2. Head over to the Structured Cloud entry in the General section.

3. Tap on Delete Account. This option will keep your local tasks, but deletes your Structured Cloud account.

4. Sign up for Structured Cloud again and log in on all devices.

If this still does not resolve your issue, it might be because you have too much data to sync. In that case, please try to delete some of your old tasks.

If you get logged out of Structured Cloud frequently, you can try to delete your Structured Cloud account and set up a new one:

1. Open the ⚙️ Structured Settings.

2. Head over to the Structured Cloud entry in the General section.

3. Tap on Delete Account. This option will keep your local tasks, but deletes your Structured Cloud account.

4. Sign up for Structured Cloud again and log in on all devices.

If the link or the 6-digit code you received via email is not working, e.g. the link is not opening, or after entering the code an error message is displayed, please wait for 1 or 2 minutes and tap on Resent Magic Link below the Enter Login Code field.

If you don't receive the login email in the first place, check your spam folders and whether you entered the correct email address.

In rare cases, email providers block the login emails. In that case, it might help to add cloud@structured.app as a contact to your email provider or to send an empty email to cloud@structured.app, as this will help your email provider to recognize the sender.

If your Structured Cloud is still not working after following all troubleshooting steps, on Apple devices, you can always switch back to iCloud sync. To disable Structured Cloud sync, go to your ⚙️ Structured Settings > Advanced > Experimental Features > Structured Cloud and disable the Structured Cloud sync.

Moreover, you can always reach out to our Customer Support to receive assistance in resolving your issue.