My Structured Cloud Is Not Working

Edited

The Structured Cloud is our own sync solution to sync your devices seamlessly. As this is still a beta feature, you might experience some hiccups. However, there are some ways to approach this issue.


Device Up To Date?

First of all, please ensure your Structured app and device are updated to the latest version. Please note that the Structured Cloud requires at least Structured version 3.4.3.


Structured Cloud Sync Status

Follow these steps to check your sync status:

  1. Open the ⚙️ Structured Settings

  2. Head over to the Structured Cloud entry in the General section.

  3. This will open a page with your current Sync status at the top.

Usually, the syncing status should either say Fully Synced, meaning the sync is up-to-date, or Syncing..., meaning that the sync is currently in progress. In the latter case, please wait until the syncing status changes to Fully Synced. Alternatively, you can tap on the Sync now button below the Sync status.

If this doesn't work, check out the troubleshooting tips below.


"Waiting For Internet" Sync Status

Structured Cloud sync requires a functioning internet connection to work. If the status is displaying Waiting For Internet or any other error message, ensure you are connected to the internet. Maybe check if websites in your device's browser are loading or whether your device is set to flight mode.


Logged in to Structured Cloud on all Devices?

To sync your tasks across devices, you must enable the Structured Cloud sync in the first place on all devices using the same email address. You can learn how to do this in the Structured Cloud section of this help center article: How to Sync Structured Across Your Devices.

In rare cases, it might happen that one or more devices log out automatically because of, for example, a bad internet connection. In this case, you will see a message displayed in your Structured settings and be asked to log in again.


Log In Link or Code is not Working

If the link or the 6-digit code you received via email is not working, e.g. the link is not opening, or after entering the code an error message is displayed, please wait for 1 or 2 minutes and tap on Resent Magic Link below the Enter Login Code field.


Log Out and In Again

In case the Structured Cloud sync is still not working, please log out of the Structured Cloud on all devices in your Structured Cloud settings, and log in again. Here, you have two options:

  1. Keep Tasks: This option will keep your local tasks. However, if you experience an issue, like duplicating tasks, this might not resolve your issue.

  2. Clear Local Tasks: This option will delete your local tasks, meaning the tasks stored on this device. Please note, that this might delete data important to you and is not reversible.


Structured Cloud Sync Still Not Working?

If your Structured Cloud is still not working after following all troubleshooting steps, you can always switch back to iCloud sync. To disable Structured Cloud sync, go to your ⚙️ Structured Settings > Advanced > Experimental Features > Structured Cloud and disable the Structured Cloud sync.

Moreover, you can always reach out to our Customer Support to receive assistance in resolving your issue.