My Structured Assistant Shows an Error Message

Edited

Sometimes, the Structured Assistant displays an error message. Usually, this can be fixed easily.


Unknown Error

If your Structured Assistant times out or displays an Unknown Error, it is usually due to a failed connection between your network and the OpenAI server. The AI of the Structured Assistant is built by OpenAI. You can find more information about OpenAI here.


Device Up to Date?

Please ensure whether your Structured and iOS on all of your devices are up to date, as this often causes a lot of trouble. You could also try to restart your device or reinstall Structured.


Troubleshooting

  • Check if you are connected to a VPN. If so, please deactivate it and try to use the Structured Assistant again.

  • Connect your device to an alternative network (Wi-Fi or Mobile Data)

If the network connection still fails to work, your network is probably currently incompatible with OpenAI. Please get in contact with OpenAI for more information.