My Structured Assistant Shows an Error Message

If you receive an error message like the one displayed below when using the Structured Assistant, it is usually due to a failed connection between your network and the OpenAI server. The AI of the Structured Assistant is built by ChatGPT.

You can find more information about OpenAI and ChatGPT here.

To fix this issue, you can try the following steps:

  • Check if you are connected to a VPN. If so, please deactivate it and try to use the Structured Assistant again.

  • Connect your device to an alternative network (Wi-Fi or Mobile Data)

If the network connection still fails to work, your network is probably currently incompatible with OpenAI. Please get in contact with OpenAI for more information.