I Cannot Log in to Structured Web
Sometimes, users might experience issues when logging in to Structured Web. Usually, this issue can be resolved easily. However, as Structured Web is still in beta, some issues may occur.
Didn't Receive a Login Email
If you did not receive a Structured Cloud login email, including the link and 6-digit code to sign up for Structured Web, check the following:
Check whether you have a stable internet connection.
Check whether you have entered the correct email address.
Try to resend the code. Wait up to 2 minutes for a new code.
Click on cancel, enter your email again, and wait for up to 2 minutes.
Try to use an alternative browser.
Link or Code From Login Email Doesn't Work
In case the link or the 6-digit code does not work to log in, check the following:
Check, whether you have a stable internet connection.
If you only tried either the link or the 6-digit code, try to use the respective other option.
Try to resend the code. Wait up to 2 minutes for a new code.
Click on cancel, enter your email again, and wait for up to 2 minutes.
Try to use an alternative browser to log in.
Try to use an alternative email to sign up for Structured Cloud sync.
Continue Button is Greyed Out
If the Continue button is greyed out after typing your email address, check if you entered a valid email address.
Structured Web is also case sensitive. Ensure the format is example@example.com, not Example@Example.com.
Blank or Flashing Page After Logging in
Some users are experiencing the issue that after logging in, the Structured Web page remains blank or flashes. We are currently working on resolving this issue.
In the meantime, you can try the following:
Try to use an alternative browser to log in.
Try to use an alternative email to sign up for Structured Cloud sync.