I Lost My Structured Pro Subscription


It may sometimes occur that the Structured Pro version you purchased is missing, for example, after switching devices or changing your Apple ID. However, there is no need to worry because there is a simple fix for this issue.

Restore Your Purchase

In case you find your Structured Pro version missing, you can go to your ⚙️ Structured Settings and tap the Structured Pro button. Scroll all the way down. On the bottom of the paywall you will find the option Restore Purchase.

Restoring Purchase Didn’t Work

If you cannot restore your purchase, please contact the customer support using either or contact form or write an email to support@structured.app. Please ensure to include your Structured User ID and a proof of purchase.

You can find your Structured User ID in your ⚙️ Structured Settings in the Support section when tapping on Help & Feedback. As a proof of purchase, you can attach a screenshot of your invoice.

Accidentally Purchased Structured Pro Again

If you accidentally pushed the wrong button while attempting to restore Structured Pro and purchased Structured Pro again, you can apply for a refund in the App Store or Google Play Store. You can learn more about this here.