I Cannot Upgrade to Structured Pro

Sometimes users face issues when trying to upgrade to Structured Pro. This can be due to an outdated device or due to payment or country restrictions. Some users also struggle to purchase the Structured Pro lifetime plan.

In this article we address these different issues.

Usually, a restart of your device resolves the problem. Moreover, please ensure your device and Structured app are updated to the latest version.

You could also try to purchase your Pro subscription directly in your App Store or Google Play Store instead of through the Structured app. You can do so by searching for the app on the respective app store.

If you receive an error message regarding your payment method, please reach our to the App Store, Google Play Store or Paddle (web payments) regarding these restrictions, as they exclusively control the payment process. Hence, there is nothing we can do on our end to address this.

Currently, it is only possible to purchase Structured Pro via the App Store, the Google Play Store or as a web payment via Structured Web.

Some countries are restricted to download Structured or pay for Structured Pro. For example, the Google Play Store is not available in China. Moreover, Russian and Iranian users are excluded from any app store purchases due to political sanctions.

If you are facing troubles with upgrading to the Pro lifetime purchase, it might be because you have an active monthly or yearly Pro subscription or an active trial.

In that case, head over to your respective app store (Apple App Store or Google Play Store), search for Structured and upgrade to Structured Pro lifetime access here.

If this does not work, you might have to cancel your monthly or yearly subscription first and maybe wait until it runs out before upgrading to the Structured Pro lifetime access. Please note that no data created gets lost when cancelling your subscription.