My Log-In Code or Link is Not Working

Some users experience issues when logging in to Structured Cloud or Structured Web. Meaning, clicking the log-in link doesn't work, or entering the 6-digit log-in code results in the error message "OTP is incorrect or expired. Please try again."

Usually, this can be resolved easily.

1. Check if Log-In Email is Outdated

2. Check for Redirects

3. Log-In Code or Link Still Not Working?

Often, this issue is caused by using an outdated log-in email. Please note that requesting several log-in emails might stack them in your email inbox, which is why you might not see the latest log-in email on top.

To address this, please do the following:

1. Delete all log-in emails you received before (if you received any).

2. Wait for 2 minutes.

3. Tap Resend Code below the 6-digit log-in field once.

4. Wait for the log-in email and use the respective link or code to log in.

Another thing you can check for is if you use any redirects (e.g., if you use an institutional email address), causing a delay in delivery. If the delivery takes too long, your code might expire.

In this case, check for the log-in code or link in the original inbox.

If you are still facing issues with your log-in code or link after exhausting the previous troubleshooting, please reach out to our support team and share the email address used to log in to Structured Cloud.