I Cannot Cancel My Trial or Subscription

If you are facing issues cancelling your ⭐️ Structured Pro trial or subscription, this could be caused by various reasons.

This article covers:

1. How to Cancel a Trial or Subscription

2. I Cannot Find My Subscription

3. Apple Doesn't Let Me Cancel

4. I Still Cannot Cancel

If you don't know how to cancel your ⭐️ Structured Pro trial or subscription in the first place, check out the respective cancellation instructions:

• Cancel App Store subscription

• Cancel Google Play Store subscription

• Cancel Structured Web subscription

If you cannot find your ⭐️ Structured Pro subscription on the App Store or Play Store, this is most likely because you set it up via Structured Web using our web vendor Paddle.

To check this:

1. Log in to Structured Web using your Structured Cloud account.

2. Head over to your Settings and select Subscription.

3. If you see a subscription there, you can select Manage Plan to cancel your subscription.

If you are still facing trouble with cancelling your subscription, get in touch with our support team and share your Structured User ID.

If the App Store doesn't let you cancel your running ⭐️ Structured Pro trial or subscription, it is most likely caused by an invalid or missing payment method.

If there's no valid payment method or you remove your payment method during the trial period, Apple doesn't let you cancel your trial or subscription and tries to charge you for Structured Pro. Moreover, you are restricted from downloading any other apps.

This is a security mechanism from Apple to ensure the developers (like us) receive what the users agreed to when setting up the trial or subscription. Meaning, when setting up a trial, you agree to the Apple Media Services Terms & Conditions.

To address this issue:

1. Add a valid payment method. This will let you cancel your trial or subscription.

2. If you get charged after entering a valid payment method, this is most likely because your trial period is over. Running trials have to be cancelled at least 24 hours before conversion. In this case, reach out to Apple regarding a refund. You can do so here.

⚠️ Please note that both the cancellation and refund policies happen on the App Store's terms, as Apple acts as our vendor. Meaning, we cannot cancel or refund you on our end.

If you are still facing trouble with cancelling your subscription, get in touch with our support team and share your Structured User ID.

Please note that we can only cancel Play Store and Structured Web subscriptions on our end. In this case, please also share the email address used to set up your subscription.